Transparent communication during operations is the foundation of efficiency. It is all the more important in a hi volume transaction environment or in multi-location companies, where the access to information is key to taking immediate action.
By giving a free flow of information through the workflow, each participant in the process understands the context and the constraints in which the action needs to be taken. This mode is extremely beneficial to the business as each participant is fully empowered in their work and in turn has the ability to enhance efficiency down the line.
The user interface is also designed to give a full contextual information to complete each transaction quickly. Users also have access to rich reports, different views and historical information about theirs and extended team's work.
At a higher level, the advantages are, better utilization of time, efficient resource usage and the reduction in errors due to improper communication. Additionally, a higher level of accountability automatically sets into the culture of the business.
However, the most important indirect benefit of transparency is that of the quality of data in reporting and analysis. The high level of involvement, validation and cross-checks that transparency brings results in the right data being reported. This is often under-estimated and in many cases, the absence of an underlying transparent process system leads to completely misleading trends, and analysis.
Change records, user access, document or other data access are also recorded and used as an audit trail.